New updates will be added at the end of this story…….
Original story (published June 14, 2022) follows:
While there are numerous drone manufacturers around the world, Shenzhen-based DJI seems to be the most popular choice among enthusiasts.
They produce a wide range of drones ranging from small and light consumer models to high performance professional models. They are popular for their ease of use, excellent image quality and flight performance.
While the hardware is really impressive, the developers seem to have screwed up a bit on the software side, as many recently reported that the DJI Mini 3 Pro’s Quick Transfer feature was not working.
And now users say that DJI GO app, DJI GO 4 app, DJI Pilot and DJI FLY app are not working on Android. Many are seemingly frustrated as the problem is that their drones are impossible to fly.
It looks like the apps are crashing on launch after users update their phone to Android 12. Some say they tried clearing the app data and cache and reinstalling the app but these solutions don’t help either.
Below are some reports from Android users complaining about DJI GO, DJI GO 4, DJI Pilot and DJI Fly app not working.
I’ve used this app for a few flights with no problems. After a few months, when I tried to get this app on my phone, it just crashed with a message that said “There’s an error, clear your cache.” I cleared the cache, freed up some space, and one too Uninstall and reinstall procedures performed. That didn’t help. The app crashes. DJI You need to fix this as I see several reviews left by others citing the same issue. We can’t fly unless this is fixed.
The app cannot be opened due to an error. I’ve uninstalled and installed several times but it won’t open. The system informs that there is an error in the program. DJI doesn’t seem to be in any rush to fix this. Bad show from them. Lack of support for older models. Or is that intended to force you to buy a new one?
As it turns out, there is a list of supported devices shared by DJI developers that the apps appear to work on. You can see the compatibility list for all affected apps below.
DJI Fly Compatibility List:
Samsung Galaxy S21, Samsung Galaxy S20, Samsung Galaxy S10+, Samsung Galaxy S10, Samsung Galaxy Note20, Samsung Galaxy Note10+, Samsung Galaxy Note9, HUAWEI Mate40 Pro, HUAWEI Mate30 Pro, HUAWEI P40 Pro, HUAWEI P30 Pro, HUAWEI P30, Honor 50 Pro ，Mi 11，Mi 10，Mi MIX 4，Redmi Note 10，OPPO Find X3，OPPO Reno 4，vivo NEX 3，OnePlus 9 Pro，OnePlus 9，Pixel 6，Pixel 4，Pixel 3 XL
DJI Pilot Compatibility List:
DJI CrystalSky, Mi Pad 3, Mi Pad 2, Samsung Tab S2, Samsung Tab S3, Huawei M2, Huawei M3, Nexus 9. Huawei Honor 9, Huawei P10, Google Pixel 2. One plus 6, LG G6, OPPO R15, VIVO X21, Nokia 7 plus, Mi Mix 2s, Samsung Galaxy S8, Mi Pad 4, Huawei M6, Huawei M5.
DJI GO 4 Compatibility List:
Samsung S9+, Samsung S9, Samsung S8+, Samsung S7, Samsung S7 Edge, Samsung S6, Samsung S6 Edge, Samsung Note 8, Huawei P20 Pro, Huawei P20, Huawei P10 Plus, Huawei P10, Huawei Mate 10 Pro, Huawei Mate 10, Huawei Mate 9 Pro, Huawei Mate 9, Huawei Mate 8, Honor 10, Honor 9, Vivo X20, Vivo X9, OPPO Find X, OPPO R15, OPPO R11, Mi Mix 2S, Mi Mix 2, Mi 8, Mi 6, Redmi Note 5, Google Pixel 2XL, OnePlus 6, OnePlus 5T
DJI GO Compatibility List:
LG V20, VIVO X9, OPPO R11, Google Pixel, Nexus 6P, Huawei P9, Huawei MATE 9, Samsung Galaxy Tab S2, Samsung Galaxy S5, Samsung Galaxy S6 Edge, Samsung Galaxy S6, Samsung Galaxy S7, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S8+, Samsung Galaxy Note 8, Samsung Galaxy Note 5, MI 6, MI5.
Since most reports seem to come from people trying to launch the app on incompatible devices, some users using supported devices also seem to be affected by the issue.
Luckily, we came across some workarounds that might allow those affected to use the apps on Android. The first requires users to download and install the Aloft app.
DJI Support also commented on the matter, suggesting users enable or allow the “Install Unknown Apps” setting.
You can also try installing the app on a device running Android 11 or earlier, as some users (1,2,3) have reported that the apps work fine on older Android versions.
We hope DJI developers will address the matter soon and release an update that will fix the issue where DJI Fly, DJI GO, DJI GO 4 and DJI Pilot app not working on Android devices.
As always, we’ll be on the lookout for more information and will update this space as needed, so stay tuned.
Update 1 (August 08)
12:16 p.m. (ACTUAL): Many Google Pixel owners are now reporting (1, 2, 3, 4, 5, 6, 7) that DJI Fly app is crashing or not working for them after v1.6.9 update.
Starting today, the DJI Fly app won’t open on my phone. I am using a Google Pixel 4A. I re-downloaded the DJI Fly app and it still doesn’t work. I cleared the cache and it still doesn’t work. Uninstalled and reinstalled, still nothing. (Source)
The DJI Fly app will not open on Android (specifically) on the Pixel 6. It worked in the past and suddenly stopped working! (Source)
Fortunately, DJI Support has identified this issue and confirmed that they are working on a fix. However, there is no ETA for the update.
note: We have more stories like this in our dedicated apps section, so be sure to follow them too.
Selected image source: DJI
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